RETURNS, EXCHANGES, AND OTHER POLICIES.


Returns and Exchanges

Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery

I don't accept cancellations

 

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
If you wish to return an in-stock item that you purchased, please contact me within seven days of receipt for a refund, exchange, or store credit, minus the original shipping charge and a 5% restocking charge. Yarn must be in its original condition, and cannot be wound or washed. There will be no restocking charge if you've gotten the wrong item and the right item is not available

 

Designers
If you are a designer, I am happy to work with you, please message me if you are interested in design support.

Social Policies
I have no patience for racist, sexist, gender-normative, or other discriminatory behavior. If I see such behavior on the part of businesses that I work with, I will cease to do worth with you for one year and then any future relationship will be reevaluated. People and businesses can change, but the burden of proof will be on you.

Customers exhibiting such behavior in my booth or online platforms will be dealt with and reported to festival authorities.

Environmental Policies:
Yarn and Fiber: Once a year I buy a fleece or processed roving from the west coast or pacific northwest. I get it processed locally and dye it and bring it back to you. This may increase over time.

Any new polwarth bought is an organic base. Any new falkland merino bought is sustainably sourced from the falkland islands. Both are available through Ashland Bay, an imported located about 60 miles from me.

I drive an electric car and take it to most in-state festivals. (FYI, the car is primarily charged at night.) I rent another car if I have to go to Seattle. All of the power at my home is purchased green power, which means that we're supporting the expansion of the green grid.

Recycled Packaging:
I reuse as many of the plastic bags that my products arrive in. That may mean an old label underneath a new one, or a slight tear in a bag. If you require or desire gift packaging, please say so and it will arrive in a nice piece of tissue paper inside a new bag.

I am changing over to eco-enclose packaging that is made from 100% post-consumer waste. I still have many bags in stock though, so I'm not sure whether you'll see them in January or June of next year.

Packaging Reuse:
One of my local Salem Etsy team members sells mirrors online. Whenever I have too much styrofoam, air packets, bubble wrap, etc., I send it to her for reuse.

Recycling:
All paper gets recycled.

Festival bags - any plastic bags given out during festivals are reused from the packaging the yarn and fiber comes in. They do not have handles. 3 out of 5 of the cities I do festival business have plastic bans, so if you are coming to visit, I recommend bringing your own!

Privacy:
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Shopify or its related sites and services.


This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify or any third party services you access through Shopify. You can reference the Shopify Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. The third parties with whom he shares personal information
The GDPR requires that you disclose the details of any personal information you share with third parties. Nathan should explain to his buyers why, when, and with whom he may share buyers’ personal information. For example:

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Shopify. I share information with Shopify as necessary to provide you my services and comply with my obligations under both the Shopify Seller Policy and Shopify Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Stephania Fregosi, am the data controller of your personal information. If you have any questions or concerns, you may contact me at threefatesyarns@gmail.com.